Miklos began to report pain in his back on Wednesday. By Sunday morning, the pain had become excruciating. He was moaning and panting and turning white. I called urgent care, but I was told to go to the emergency department. Urgent care lacks the equipment to do scans.
Miklos was admitted and taken to an exam room. There he received a battery of tests, but they showed no cause for the pain. He asked for some prescription medication, but was not given a prescription. We came home, and with the aid of some Aleve, he tried to sleep a little. A few hours later, the pain was even worse.
We returned to the ER, and he was admitted, but the physician at intake looked at the records from the morning visit, and said that there was nothing more they could do. He prescribed a diclofenac gel to apply externally. My sense was that he was a bit dismissive, thinking that since the earlier tests showed nothing, Miklos was probably exaggerating his pain. We were instructed to follow up with our primary care physician in the morning.
When I called to make the appointment, I was informed that Dr. Hanft was on vacation, but we could see the physician on call for her at 11 AM. I wished it could be earlier. For days, Miklos’ pain had been intensifying. He repeatedly said that he couldn’t live with this level of pain, and that he would rather die.
I appreciated the kind manner and clear concern of the call doctor. I suspect that Miklos was in too much pain to appreciate anything. He begged for narcotics, but was told that we shouldn’t mask the pain until we could identify the cause. We were told to go the the ER on the other campus in our hospital system.
We arrived at the ED at 1 PM. At 1:15, we were called to register for care, and then sent back to wait. At 1:30, Miklos was called to have his vital signs taken, and then sent back to wait. Many minutes later, Miklos was called to be examined by the triage nurse, and then sent back to the waiting room.
More waiting in a cold and drafty waiting room. Then, he was taken to have X-rays and an EKG. Of course, then it was back to the waiting room. Another nurse appeared to take him for an MRI. And again, back to the waiting room. By this time, it was approaching 4:30 pm.
In the meantime, Miklos had received no treatment for pain. I was getting desperate. I was also getting irritable because all I had put in my body all day was a cup of coffee. At last, Miklos was taken for a Cat scan. And of course, returned to the waiting room.
At 6 PM, he was taken to a treatment room. After a few minutes, a surgeon came in. After more than 24 hours, someone had finally identified the problem. Miklos had gallstones, and was scheduled for surgery the next day. The surgeon did an excellent job of explaining the procedure and what to expect to me. Because of his hearing and his exhaustion from days of pain, I doubt that Miklos heard or understood much of what he was told.
We were told that the surgery would not be until the following afternoon because the surgeon had three other surgeries already scheduled. I thought that the 86-year-old probably should have a higher priority, but I was relieved that Miklos was finally getting pain medication.
As he was being processed into the inpatient side of the hospital and taken to a room, I stepped out to get a bite to eat. When I returned to see him in the room on the ward, I learned that someone else clearly agreed with me because his surgery had been rescheduled to 7:30 AM.
When I was sure that he was settled as comfortably as he could be, and was growing drowsy from his medication, I went home to get some sleep. It was more than 12 hours since I had left in the morning.
This incidence tells a lot about the current state of medicine in the US. We have the highest costs in the world. We should have the highest level of care. We do not. If it was this difficult for two well-educated people with good insurance, what must the experience be like for others? We need to do better as a society.